FAQ

Frequently asked questions

Where do you deliver?

We deliver to the United States and Australia with free standard shipping.

How long does delivery take?

Orders ship from China. Processing takes 1–2 business days and transit takes 7–10 business days. The estimated total is 8–12 business days. These are estimates, not guaranteed delivery dates. See our shipping policy.

How can I track my order?

Use Track your order once your order has shipped. If tracking is unavailable, contact mewlow713@gmail.com with your order number.

Can I return my order?

For change-of-mind returns, contact us within 14 calendar days of delivery. The product must be unused, in its original condition and packaging. You pay return postage; there is no restocking fee. Read the return and refund policy for complete rules and exceptions.

What if a product arrives damaged or faulty?

Contact us with your order number and details. Reporting visible damage within 48 hours helps us investigate, but does not limit your legal rights. We cover return postage for damaged or faulty products. Australian customers retain their rights under the Australian Consumer Law.

When will I receive my refund?

Approved refunds are issued to the original payment method within 14 days of receiving the returned item or proof of return, whichever is earlier. Your bank may take a further 5–10 business days.